FAQ (Frequently Asked Questions)

In case you experience technical difficulties during the consultation

[1] Unable to access the Web-consultation.
[2] "Connection failed" or "Access denied" messages occur.

[3] Error at the screen for checking the examination environment.
- [3]-1 "Please enable JavaScript." is displayed.
[4] Although the consultation has definitely been completed, the display indicates that the consultation has not yet been under taken.
[5] I have abandoned the consultation.
[6] I have completed the consultation while there was a problem with the display.
[7] I want to take the consultation again, or have taken it more than once.

OS/Browser

OS : Windows is recommended

[1] Unable to access the Web-consultation.

Upon accessing the Web-consultation site, a "welcome" display appears as below.

When you cut and paste a URL for the consultation, are you pasting it into the search box of a Google or Yahoo tool bar?
Please paste the URL into the address bar of the Internet browser to access.

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[2] "Connection failed" or "Access denied" messages occur.

Session cookies are disabled

Please enable session cookies.

Select "Internet Options" at the "Control Panel"
Select the "Privacy" tab from the Internet Options screen
Click the "Advanced" button.
Click [Accept] under [First-party Cookies] and [Third-party Cookies], check [Always allow session cookies], and click [OK]

Select "Settings" from the menu at the upper right of the screen
Click "Site and Shields Settings" under "Privacy and Security"
Click "Cookies and site data" and set [Allow sites to save and read cookie data]

Other frequent causes

You omitted part of the pasted URL
A full-width character has been mixed into the URL.
You clicked "Back" in operation.

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[3] Error at the screen for checking the examination environment.

"Please enable JavaScript." is displayed.

Select "Internet Options" at the "Control Panel"
Select the "Security" tab from the Internet Options screen
Click the "Custom level..." button at the Security tab screen
Set "Active Scripting" to [Enable]

Select "Settings" from the menu at the upper right of the screen
Click "Site and Shields Settings" under "Privacy and Security"
Click "JavaScript", and set to [Allowed]

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[4] Despite the consultation having been properly completed the display shows a"non-consultation" message on the confirmation page.

Please input the "Registration Number" which was issued at the time of the Web consultation in the confirmation page when it reads "consultation completed".
Please do not enter any other ID numbers, for example your "My Page ID".

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[5] I have abandoned the consultation.

When you have been forced to abandon the consultation due to a certain malfunction, please refer to the "FAQ" to solve the problem and then try the consultation again.
If you would like to check whether or not multiple consultations were taken, or your problem has not been resolved, please click here.

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[6] I have completed the consultation while the display was faulty or irregular.

As we can check the status of your consultation, please contact us here.

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[7] I wish to take the consultation again, and/or I have taken the consultation a second time.

Second consultations are not allowed as a general rule.
Please contact us here should you wish to take, or have already taken, a second consultation for some reason.

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